Please read this policy carefully before placing an order to ensure a smooth and satisfactory shopping experience.

Handling Time

Once your order is placed, our team will process and prepare it for shipment within 1-2 business days. Please note that this does not include weekends or public holidays.

Transit Time

After the handling time, the transit time for your order will vary depending on your location. Typically, deliveries within the United States take approximately 3-7 business days. However, please note that unforeseen circumstances such as extreme weather conditions or natural disasters may affect the delivery time. We will provide you with a tracking number to monitor the progress of your shipment.

Shipping Charge

We are pleased to offer free shipping on all orders. You will not be charged any additional fees for standard shipping within the United States.

Order Cutout Time

To ensure timely processing and shipment of your order, please place your order before 9 PM in the respective time zone. Orders received after this cutout time will be processed on the next business day.

Working Days

Our team operates from Monday to Friday. Orders placed during weekends or public holidays will be processed on the next business day.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.

What Happens If My Order Gets Stuck Or Lost In The Mail?

All of our orders are sent with insured shipping and handling. We apologize if an order gets stuck at customs, sent back, or even lost during the delivery process! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Will I Be Charged For Customs And Taxes?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which your local customs office determines. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

If you have any questions or concerns regarding your order or shipment, please feel free to reach out  at info@flatearthshop369@gmail.com